Help Center
How to Place an Order
1. Browse Our Catalog
Explore our product collection and choose the items that best fit your needs.
2. Add to Cart & Checkout
Add your selected products to the cart and complete checkout.
3. Order Confirmation
After placing your order, you’ll receive a confirmation email with your order details.
4. Artwork Submission
If your product requires artwork, please upload your files during checkout or after placing your order.
Even if your artwork isn’t ready yet, we recommend placing your order first — this allows us to start preparing materials and keep your production on schedule.
5. Order Processing & Production
We begin preparing all materials and production arrangements within 24 business hours on working days.
Production times vary depending on the product type.
6. Shipping
After production is complete, your order will be carefully packed and shipped.
You’ll receive a tracking number to follow your delivery.
Note:
Orders are shipped from the nearest or best available warehouse to ensure the fastest delivery.
Artwork Process
1. Upload Your Artwork
You can upload your artwork files during checkout or after placing your order.
You may also send your files directly to customerservice@boothgousa.com
Even if your artwork isn’t ready yet, we recommend placing your order first — this allows us to prepare materials and schedule production in advance.
Please make sure your artwork matches the size specifications listed on each product page to avoid printing errors or production delays.
2. File Specifications
Please make sure your artwork follows the size and setup instructions listed on each product page.
To ensure the best print quality, review the guidelines below before uploading your file:
• File type: Flattened PDF (single page) or JPEG only
• File size: Under 300 MB for upload
• Resolution: Minimum 150 dpi (300 dpi recommended for large graphics)
• Color mode: CMYK only (no RGB or Pantone colors)
• File dimensions: Must match the exact size of your ordered product
• Text and effects: Outline all text and flatten all layers, transparencies, and effects
• Bleed/crop marks: Please remove all crop marks or bleed unless specifically required
• Panels: For multi-panel prints, include at least 1 inch overlap between panels
• Hidden layers: Remove any hidden layers, guidelines, or objects you don’t want printed
⚠ Important:
If your file is made in InDesign, please flatten it in Illustrator or Photoshop and export as a JPEG.
Make sure all artwork is flattened and embedded — we cannot print editable or non-native files.
3. File Review & Production
Once we receive your files, our team will check them for print readiness.
Production will start as soon as your artwork is confirmed to meet printing requirements.
Shipping & Delivery
1. Shipping Locations
Most of our products are shipped from our California or Las Vegas warehouses, depending on which location can deliver your order the fastest.
We always ship from the nearest or best available facility to ensure quick and efficient delivery.
2. Shipping Coverage
We currently ship to all locations within the continental United States.
Shipping rates and delivery times apply only to orders within the U.S. mainland.
At this time, international and overseas shipping is not available.
3. Shipping Methods & Timeframes
We ship via UPS, FedEx, and freight carriers, depending on the product size and
destination.
Typical delivery times are:
• UPS / FedEx: approximately 2–5 business days
• Freight shipping: approximately 5–10 business days
Please note that delivery times are estimated and not guaranteed, as delays may occur due to carrier schedules, distance, or seasonal demand.
4. Address Changes
Shipping addresses cannot be changed within 2 business days of shipment.
If you need to update your address, please contact us as soon as possible at
customerservice@boothgousa.com before your order is processed.
5. Las Vegas Rental Service
For Las Vegas rental services, all rental booth orders are delivered the same day directly from our Las Vegas warehouse to the show’s designated warehouse or venue.
This ensures your display arrives on time and ready for setup.
PRODUCT INFORMATION
1. Can I reuse the booth?
Yes — all of our purchased booth kits are designed to be portable, durable, and reusable for multiple trade shows or events.
We also offer installation and dismantle (I&D) services for purchased booths.
Please contact us for a custom quote if you need setup assistance at your event.
However, Las Vegas rental booths are for one-time event use only and must be
returned after the show.
2. What if I damage a part?
Replacement graphics and structural parts are available for purchase. Simply contact us at customerservice@boothgousa.com with your order number, and our team will assist you with reordering the parts or graphics you need.
3. What are SEG graphics?
SEG (Silicone Edge Graphics) are high-quality tension fabric prints with a thin silicone strip sewn along the edges.
The silicone edge fits neatly into the frame channel, creating a seamless, frameless appearance that’s easy to install and replace.
4. Returns & Damages
What if my order arrives damaged or incorrect?
Please inspect your items upon arrival and contact us within 3 business days with
photos of the damage.
We’ll help arrange a replacement.
Can I return a custom-printed item?
Because all printed products are made to order, returns are not accepted unless there’s a production error or shipping damage.
5. Trade Show Support
Yes — for Las Vegas shows, we provide on-site assistance for our rental clients.
Please contact us in advance to schedule setup or dismantle support during your
event.
6. Rush & Urgent Services
We understand that trade show schedules can be tight — that’s why we offer rush
and urgent production services for select products.
If you have an upcoming event and need your booth or prints produced on a tight
deadline, please contact us as soon as possible.
Our team will check production availability and provide you with a custom quote
and timeline based on your needs.
For Las Vegas clients, same-day or next-day production may be available
depending on material stock and production load.
Need more help? Contact us at customerservice@boothgousa.com