FAQ
🛒 ORDERING
How do I place an order?
Choose your booth kit, add to cart, and check out.
Need design help? Add our design service before checkout (adds ~5 business days).
After your order, we’ll start production after proof approval.
When will I be charged?
We charge your card after you approve the design proof and we begin production.
🎨 ARTWORK
How do I submit my artwork?
Download the template from the product page, design your file, and upload it at checkout or email it with your order number.
What file types do you accept?
We accept high-res PDFs using our templates. Please outline all text and embed images.
Need help with design?
Our in-house team can design for you — add our design service when ordering.
🚚 SHIPPING
Do you offer free shipping?
Yes — free nationwide shipping is included with all Trade Show Kits and free Las Vegas Shipping for Las Vegas Rentals.
Where do you ship from?
Most orders ship from our US-based facilities, with frames and prints assembled in-house.
How long does it take?
Standard production is 4 business days after artwork approval. Shipping time depends on location, but we’ll provide a tracking number once it ships.
📦 PRODUCT INFO
Can I reuse the booth?
Yes — our kits are built to be portable and reusable for multiple shows.
What if I damage a part?
Replacement graphics and parts are available. Contact us with your order number.
What are SEG graphics?
SEG (Silicone Edge Graphics) are fabric prints with silicone edges that tuck into the frame. They're easy to install and give a seamless look.
🙋 COMMON QUESTIONS FROM EXHIBITORS
Can you deliver directly to the trade show venue?
Yes. We can ship to advance warehouses or direct to showsite, depending on your needs.
Do you provide installation support?
Yes — our Las Vegas Rental packages include on-site setup and dismantle support.
What if my artwork isn’t ready yet?
You can still place the order to reserve production. Just send your files later, and we’ll start once you approve the proof.